Evaluating the Quality Improvement Program in the Palestinian Ministry of Health

Evaluating the Quality Improvement Program in the Palestinian Ministry of Health

Nihaya El Telbani

nihaya45@hotmail.com

Department of Business Administration. Faculty of Economics and Administrative Sciences. Al-Azhar University. Gaza. Palestine

Received : 25-09-2007 , Accepted : 27-02-2008

Language: English

Abstract

This analytical research will evaluate the experience of implementing the Quality Improvement Program in the Ministry of Health from 2000-2005 using the theory testing approach and the participant observation. First, the strategic dimension necessary to the successful implementation of quality improvement initiatives was analyzed and found that the goals and objectives of the Quality Improvement Program were satisfactory implemented. Second, analyzing the cultural dimension showed that the needs of the internal and external customers were considered but more focus should be on fostering openness, collaboration, teamwork and learning from mistakes. Third, the technical dimension was taken into consideration as necessary training and information support systems were provided in order to develop the planning and managerial capacities. Finally, the components of the structural dimension such as providing the appropriate mechanisms to facilitate learning and disseminate the best practices such as forming task forces, committees, quality improvement councils and units were introduced.

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